WTC has set up your Voice Mail to be simple and easy to use. However, our system offers many advanced features that can be implemented if you wish. For example, Fax, Notification, and Wakeup are options that must be enabled by WTC before you have access to these features. The voice prompts you hear depend on which features are enabled or disabled for your mailbox. Please contact the WTC Business Office at 732-3000 for more information about these advanced features.

For a quick guide to setting up and using your Voice Mail service, see below:

Accessing Your Voice Mailbox

You can access your voice mailbox from any phone in your home or any phone outside your home.

The first time you access your mailbox, a tutorial will help you select a personal passcode, record your greeting and mailbox name.

• Your Voice Mail access number is 732-8300
• The first time you access your mailbox your passcode is 1234. Be sure to change this to a different passcode!

Accessing Your Mailbox from Inside Your Home

1. Dial 732-8300. Hint: you can assign this number to a speed dial key on your phone if your phone has programmable keys or if you subscribe to Speed Calling from WTC.

2. Enter your passcode when prompted.

3. Follow the instructions given. Note: once you are familiar with the menu choices, you do not have to wait for the prompts to finish before making a menu choice.

Accessing Your Mailbox from Outside Your Home

1. Dial your telephone number.

2. Press * when your mailbox greeting plays.

3. Enter your passcode.

Playing Your Voice Mail Messages

• To play your messages, you must first access your mailbox (use instuctions above).
• When you access your mailbox, you hear the number of new voice messages, followed by the number of saved messages.
• Each time you return to the Main Menu, you will be notified if any new messages have arrived while you were in other menus.
• If you hear a “chime” tone while listening to your messages, there are new messages in your mailbox.

To play a message:

1. Access your mailbox.

2. Press 7 to access the Voice Messages menu.

Changing Your Greeting

To change your mailbox greeting:

1. Access your mailbox.

2. From the Main Menu, press 8 for User Options.

3. From the User Options Menu, press 1 for Mailbox Setup.

4. From the Mailbox Setup Menu, press 1 again for the Change Greeting menu.

5. From the Change Greeting Menu, press 3 to discard the current greeting and record a new one. Press # when finished and follow the instructions given.

Changing Your Mailbox Name

To change your mailbox name and passcode:

1. Access your mailbox.

2. From the Main Menu, press 8 for User Options.

3. From the User Options Menu, press 1 for Mailbox Setup.

4. From the mailbox Setup Menu, press 3 for the Mailbox Name.

5. Press 3 again to discard the current name and record a new one.

6. Press 9 to return to the previous menu.

Changing Your Mailbox Passcode

1. Access your mailbox.

2. From the Main Menu, press 8 for User Options.

3. From the User Options Menu, press 1 for Mailbox Setup.

4. From the mailbox Setup Menu, press 2 for the Change Passcode menu, then press 3 to change your passcode.

5. Press 9 to return to the previous menu.

Changing the Message Play Order

You can have your messages played First In, First Out (FIFO) which is the default, or Last In, First Out (LIFO).

1. Access your mailbox.

2. From the Main Menu, press 8 for User Options, then press 1 for Mailbox Setup.

3. Press 8 to change the order your messages are played in.

4. Press 1 to change from FIFO to LIFO or vice versa.

Note: The message order also affects the order that deleted messages are played when you are using the Restore Message feature.

Restoring Deleted Messages

You can restore messages that you have deleted for up to three days after the date the message was deleted (this setting can be adjusted for your mailbox by WTC). The order in which deleted messages are played depends on your Message Play Order (FIFO or LIFO).

To Restore Deleted Messages:

1. Access your mailbox.

2. From the Main Menu, press 8 for User Options.

3. From the User Options Menu, press 5 to access your deleted messages.

4. Press 7 to play your deleted messages.

5. Browse through your deleted messages (using 6 to skip to the next message if desired) to locate the message you want to restore.

6. Press 5 to restore the message. The message is brought back to its original state, such as Saved, with its original date and time.

Note: New and saved messages are only retained for 90 days. This setting can be adjusted by WTC if necessary. The maintenance routine will delete the message again if its retention time is exceeded. You can use the Archive feature to archive the message permanently.

Call Forwarding your calls to Voice Mail

With your WTC Voice Mail service, you automatically receive two Call Forwarding services so that you can forward your calls to Voice Mail. If you do not forwrd your calls to Voice Mail, Voice Mail will not take your messages.

Call Forward No Answer

If you are busy or away from home, you can easily forward your calls to Voice Mail or any other phone (like your cell phone) so you don’t miss a message.

To “turn on” the service:

1. Lift the handset and listen for the dial tone.

2. Press *92. (On a rotary phone, dial 1192.)

3. Listen for the dial tone.

4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded, then, dial 732-8300 to forward calls to your Voice Mail, or any other phone number to forward calls to another phone (like your cell phone).

5. When the phone is answered, your call forwarding is in effect.

To “turn off” the service:

1. Lift the handset and listen for the dial tone.

2. Press *93 (On a rotary phone, dial 1193.)

3. Listen for the confirmation tone, then hang up. Your call forwarding is now “off.”

Call Forward Busy

This feature allows you to either forward your calls to Voice Mail, or to any other phone (like a cell phone) when you are on the phone and your line is busy. You can also easily turn it on and off, or change the forwarding number at any time.

To “turn on” the service:

1. Lift the handset and listen for the dial tone.

2. Press *90 (On a rotary phone, dial 1190).

3. Listen for the dial tone.

4. Dial 732-8300 to Call Forward Busy to voice mail or any other phone number to forward your calls to another phone (like your cell phone).

5. When the phone is answered, your call forwarding is in effect.

To “turn off” the service:

1. Lift the handset and listen for the dial tone.

2. Press *91 (On a rotary phone, dial 1191.)

3. Listen for the confirmation tone, then hang up. Your call forwarding is now “off”.

Note:

Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.